Effective Date: August . 2026
At Engix Academy, we are committed to providing high-quality educational content and a positive learning experience for all our students and subscribers.
Please read this Refund and Return Policy carefully before purchasing a course or subscribing to any of our subscription plans.
1. Acceptance of Terms
By accessing or using the Engix Academy website, you agree to be bound by these Terms and Conditions and any other policies, guidelines, or agreements that may apply. Your continued use of the website constitutes your acceptance of these Terms and any updates or changes made to them.
2. Digital Courses
Engix Academy may offer individual online courses as digital educational products.
Because digital courses can be accessed immediately after purchase, course purchases are generally non-refundable once access to the course content has been activated or used.
By completing a purchase and accessing the course, you acknowledge and agree to this policy.
3. Refund Eligibility
A refund may be considered in the following exceptional circumstances:
• Duplicate payment for the same course.
• Technical or system issues that prevent the student from accessing the purchased course and cannot reasonably be resolved by our support team.
• A course is cancelled by Engix Academy before the student is able to access or use it.
• Any other circumstance that Engix Academy determines to be eligible for a refund.
4. Non-Refundable Cases
Refunds will generally not be provided when:
• The student has accessed or started the course.
• The student has watched or downloaded course materials.
• The student changes their mind after purchasing the course.
• The student purchased the course by mistake but has already accessed the content.
• The student does not have sufficient time to complete the course.
• The student does not achieve the expected learning outcome.
• The student experiences issues caused by their own device, internet connection, software, or other technical environment.
5. Live Training Courses
For classroom or live training programs, refund terms may vary depending on the specific course and its scheduled start date.
If a student requests cancellation before the training begins, Engix Academy may review the request according to the applicable course terms.
Once the training has started, refunds are generally not available.
6. Course Cancellation by Engix Academy
If Engix Academy cancels a course before the student is able to access or use it, the student may be eligible for a full refund of the amount paid for the affected course.
Where applicable, the student may also be offered the option to transfer their enrollment to another available course.
7. How to Request a Refund
To request a refund, please contact our support team and provide:
• Full name.
• Registered email address or phone number.
• Course name.
• Order or payment reference, if available.
• Reason for the refund request.
Refund requests should be submitted through the official contact channels provided on the Engix Academy website.
8. Refund Processing
If a refund is approved, the refund will normally be processed using the original payment method whenever possible.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or bank.
Engix Academy is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.
9. Technical Issues
If you experience a technical problem that prevents you from accessing a purchased course, please contact our support team before requesting a refund.
We will make reasonable efforts to resolve the issue or provide an alternative method of accessing the purchased content before considering a refund.
10. Policy Changes
Engix Academy reserves the right to update or modify this Refund and Return Policy when necessary.
Any changes will be published on this page with an updated "Last Updated" date.
Your continued use of our services after any changes to this policy constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions regarding this Refund and Return Policy or wish to submit a refund request, please contact Engix Academy through the official contact information available on our website.
Engix Academy
Professional Technical & Engineering Training